If you need to cancel, we ask for at least 3 days’ / 72 hours notice. This gives us a chance to offer your space to someone else and rebalance the session. If you cannot make your session or reschedule in time, you are welcome to gift your booking to a friend or family member instead — just let us know who’ll be coming in your place.
More than 3 days’ notice?
Cancellations made with more than 2 days notice can be changed manually through your booking confirmation email. If you are struggling to do so, your best bet is to ring the sauna phone (numbers on website) to speak to a sauna host who can manually change your session for you. Our saunas are open on weekends (opening times on the website) so you should be able to get hold of someone within those times.
A note on capacity and seat availability.
You wouldn’t usually be able to ring a cinema, theatre, or sports venue to cancel or move a ticket because you’re unwell — you’d either send someone else or the seat would go empty. It’s similar for us. Once a sauna space is booked, it’s held just for you, and our capacity is very limited. We always try to be as flexible and human as we can, but there are limits to what’s fair and workable for a small business with limited capacity.
Within 72 hours of a session
We’re unable to make changes within 72 hours of your session. We simply can’t offer reliable admin support that close to a session or guarantee we can fill the seat so this is our policy.
Within 72 hours of a session - unlimited members.
Unlimited members who cannot make a session within the 72 hours of booking are asked to call the sauna to cancel so we don’t lose that business.
Please take a moment when booking to choose a time that really works for you.
Your body, your mind, and your wallet will thank you and so will we.
What happens if we have to cancel?
Very occasionally, things don’t go to plan on our end - weather, technical issues, or low numbers. If we need to cancel for reasons within our control, as a thank-you for your understanding we’ll offer:
- A discount for a future session
- A full refund or transfer, whichever you prefer
It’s our way of saying thanks for bearing with us when nature or logistics get in the way.